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With the right emotional appeal to capture their attention. One of our clients, the Vice President of Human Resources for a wealth-strong retail company, faced this challenge. She was new to the company and had to deliver a stern speech to employees within the organization about the need to change the way the business was changing. We urged her to find common ground by talking to the audience about their shared experiences on their first days at the company. They all experience the pride and excitement of working for a company that their customers love. Even as companies go through difficult transformations, they will continue to crave this feeling. make a suggestion? Know Your Audience Always consider what your audience needs to hear. When your audience changes, the language you use to make yourself.
Understood should change too. Bifurcated Venn diagram: Top Approval Recommendations: Convince your manager (prove your point); Convince executives (get to the point) [Bottom] Influenced by Job Function Email List recommendations: Convince peers (speak in shorthand); Convince broad audiences (inspire action) Leadership: A clear process clearly communicates what is recommended and why, allowing for faster decisions. Those who are seeking answers should not hesitate to speak out clearly when they need to make a decision.
Acknowledge the consequences if they do not get answers. Related Articles Good Questions Elizabeth Heichler Understanding Tomorrow’s Workforce: Today’s Student Labor Activist Ayanna Howard Makes the Case for Upgrading Communication Skills Nancy Duarte Demonstrates the True Measure of Success Nancy Duarte In hindsight, I discovered Part of the reason I'm slow to make decisions is because my company doesn't have a formal referral process. Employees have no idea how decisions are made or when they are approved. Leaders can change this from the top.
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