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Adopting a platform that provides tools dedicated to improving customer relationship services and marketing strategies has been the action of many companies that want to boost their business. Among the many software that provide this service is ChatPro . The software informs the customer that it will optimize their service via WhatsApp through tools such as departments, quick responses, reports and media sending, which is common among so many platforms and does not feature any notable difference. A very simple and intuitive tool, which serves the basic purpose of multi-service, but is quite limited in terms of professional resources for better use of your WhatsApp. Few chat filters, pre-defined and limited information fields, mass shooting campaigns for lists without filtering or refinement, lack of a native chatbot to carry out intelligent automations and it still doesn't have a media file manager. However, when closing a deal with a platform that focuses on customer service via WhatsApp, the contractor expects to have complete software that will help it be practical and effective, such as ChatGuru.
If you are a ChatPro customer or are analyzing the possibility of hiring ChatPro, consider the positive and negative points of the platform. Below, see what ChatGuru and ChatPro offer: Multiple WhatsApp numbers in a single account With ChatGuru, you can have as many WhatsApp numbers as you want within the same account, thus being able to organize different teams or sectors with different numbers. In ChatPro, it is only possible to have one number per account. Automatic and intelligent ChatBot and Funnel ChatGuru allows you to create custom steps for your customer service flow. You organize your Industry Email List WhatsApp contacts according to their stage. Together with the Chatbot you have a fully automatic process. ChatPro, in turn, does not have a funnel and also does not have a chatbot for automation. Custom campaigns With ChatGuru, you will have this powerful tool, you can create campaigns using smart filters, with several automated actions in just one send, together with the chatbot, you can carry out actions to send messages, apply tags, funnel changes and much more, thus ensuring a humanized and well-targeted message.
ChatPro does not have a filter for campaigns. Customizable Fields In ChatGuru it is possible to create personalized fields for chats and associate relevant information for each one. CNPJ, Social Name, date of last purchase, email, etc. In ChatPro you will have some pre-defined information fields. ChatGuru, the best alternative Having access to a complete platform, in addition to ensuring that the customer actually has the best customer service support , also helps your company to define marketing strategies in an agile, practical and effective way. Thus, our services contribute to the growth of your company and enable you to optimize your time and that of your employees. Learn more about ChatGuru from our team of agents .WhatsApp Business regular account WhatsApp Business regular account Message metrics Some basic analytics about your account activity are available to WhatsApp Business users . It is possible to track the number of messages sent, delivered, read and received.
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